Shipping Policy

Shipping Policy

Thank you for visiting and shopping at [www.eltralife.com]! We are committed to delivering your orders quickly and safely. Please review our shipping policies below for detailed information regarding delivery times and shipping methods.

Note:Free shipping for orders over $25. Orders under $25 will be charged a flat shipping fee of $6.00.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following standard shipping options:

Shipping Method

Estimated Delivery Time

United States

14 - 25 business days

Note: Delivery times may vary depending on your exact location and local customs processing. Customs clearance may cause further delays beyond our control.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours. You can also track your package in real-time by entering your order number on our website's "Track Your Order" page.

4. Customs, Duties, and Taxes

Eltralife store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the payer (recipient).

5. Weekends and Public Holidays

Please be aware that our logistics partners do not deliver or update tracking information on weekends or public holidays in the destination country. Tracking updates may appear to pause during these times.

6. Damages and Lost Packages

Eltralife store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. However, if your package is confirmed lost or severely delayed, please contact our customer support team, and we will assist you with a replacement or refund.

7. Contact Us

If you have any questions about our shipping policy or your order, please contact us at:

  • Email:zouhongchi@outlook.com

  • Working Hours:  Monday‑Saturday, 8:00 AM – 8:00 PM (GMT+8)